Context
Research / Concept visualization; no client tickets are used.
Problem
Triage can create efficiency, but wrong priorities amplify service risk.
Workflow before
Ticket arrives → read manually → choose queue → continue.
Intervention
Have AI suggest classification and evidence before support confirms.
Workflow after
Speed up the recommendation layer without delegating irreversible actions.
Deliverables
- Risk-tier question set
- Offline eval-set proposal
- Human escalation path