01 / Solution path
Customer service, from ticket to work queue
Use explainable triage suggestions while owners keep high-impact judgment.
02 / Business chain
01Ticket
02Enrich
03Classify
04Review
05Update
06Escalate
03 / AI boundary
Where AI fits
Start with the step where inputs are visible, outputs can be checked and a human can own the exception.
Open related workflow04 / Next step
Start diagnosis